Responses within the legally stipulated deadline, unified and managed through a single communication channel, regardless of the source channel though which they are arrive!
The solution facilitates management of communications with the public, media, citizens and business partners.
In addition, the application records and tracks enquiries received via e-mail, telephone, facsimile as well as messages from social media and the initiation of responses to received enquiries.
The application offers the ability of filtering real complaints from general messages and their allocation, centralizing them in a database (the practice is not to provide different responses to similar/same enquiries), overview of statuses and priorities of arrived enquiries, tracking time deadlines for responses, timely reporting and statistics on responses.
The solution assists in compliance with the current consume protection law and guidelines by regulatory bodies for resolving complaints/objections from clients.