Omnichannel digital banking

Omnichannel digital banking is a service that has become a necessity in today’s environment.

Infosistem offers the premium omnichannel banking platform – a completely integrated omnichannel digital solution with applications that provide a continual and unique user experience independently of the access channel (mobile banking, internet banking, bank branches, bank contact center, third parties in accordance with the Directive PSD2…).

The solution can simply be integrated into existing core banking systems and existing applicative channels, linking everything together into a single user experience. The modularity of the solution enables implementation of only the necessary parts, execution in multiple phases and the option of subsequently adding advanced modules from a series of functional units from an ecosystem.

An added advantage of the ecosystem is the already installed adaptable biometric and behavioural profiling for secure authentication of clients based on risk assessment and verification of transaction authenticity in real time, without hindering the simplicity of the user interface.

In addition, the advanced analytical mechanical the solution enables the bank to detect possibilities for improving operative and sales efficiency as well as greatly contribute to reducing costs in multiple and various business processes.

The omnichannel segments of the ecosystem in which Infosistem has the greatest experience are the core banking system and the omnichannel system for branches, with references from Croatia and abroad.

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